We are sorry if you are not 100% satisfied with the items received, you can request the dispute within 30 days after signing for the package.
You need to select the type of problem, upload photos as evidence and describe the problem. Our after-sales agent wil respond within 48 hours, you
need to attend to the dispute messages. if the case proves, the refund wil be made to your NlHA0 account within 24 hours of the result.lf you prefel
a refund to the original payment method, you will have to request it in the dispute or from your personal advisor.
To return items or package, you have 7 days to decide if they are necessary. f you want to retur, please open the dispute and request it in the
message.
Return conditions:
. The following items cannot be returned or exchanged: bodysuits, lingerie, swimsuits, underwear.
. Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged,
washed or altered in any way.
.ltems with non-returnable marks and gifts cannot be returned.
. We do not accept returned items that have been returned without proper return requests.
We do not ofer freight To collect (FTc) service for packages returned to us, The cost of the retum (shipping and customs fees) must be bomne by the
customer.
Verify your return packages before shipping, we are not responsible for any loss of return merchandise. Once we have received your retured package
we wilbegin to process the refund to your NlHA0 account. lf you need to refund in your original payment, please specify in the dispute message.
Note:
The original shipping fee and Shipping Guarantee are non-refundable.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express
company you choose.
If due to our reasons,the goods received are damaged or not correct, and the consumer is not reauired to bear the shipping fee for this reason.
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